Frequently Asked Questions

Car buying process through fluxcars.com platform:
Simple, Profitable and Secure

The fluxcars.com platform offers a transparent, secure and convenient process for buying a car from China, where all stages are organized for your comfort and risk minimization.

All fluxcars.com services are free for buyers

Step-by-Step Buying Process

Car Selection on a Convenient Platform

The fluxcars.com website features current car offers
The cost in China and the full cost with delivery to the buyer are indicated, which eliminates hidden fees and allows you to immediately assess the budget
You can use convenient filters to sort by brand, model, cost, mileage, fuel type and year of manufacture, which saves your time and helps you quickly find the perfect option

Advantage: Transparency, wide selection and ease of navigation

Vehicle History Check (Due Diligence)

After selecting a car, fluxcars.com can check it for accidents and repairs before placing an order

Advantage: Quality and peace of mind guarantee, you get a car with verified history, avoiding 'a pig in a poke'

Documentation Processing

To process documents, the buyer will need a minimum set of data: passport data (scan or photo of the page with a photo), contact phone number and email address
All further work on preparing contracts and export documents is undertaken by a licensed Chinese exporter

Advantage: Simplicity and minimal documentation

Secure Payment via Escrow Account

Payment is made directly to a licensed Chinese car exporter to a special escrow account
This type of account guarantees the buyer the safety and security of payment and the supplier's fulfillment of delivery obligations
The Chinese bank freezes the buyer's payment until the exporter presents a customs declaration with the buyer's data, which confirms the actual shipment and transfer of ownership of the car to the buyer. Only after that the funds are unlocked and go to the seller
The exporter uses escrow account financial guarantees of Chouzhou Commercial Bank SWIFT CZCBCN2X, which is a structural bank of Alibaba Group

Payment Information:

•Payment documents are issued in Chinese yuan (CNY) at the internal Chinese exchange rate
•The rate at the local payment bank (for example, Belarusbank, Priorbank) may differ slightly, so it is better to check the rate before payment
•Belarusbank (commission 0.8%) and Priorbank (commission 0.5%) are the most popular banks for payment to China

Advantage: Maximum protection of your funds, this is a key service advantage and 100% guarantee of receiving the car or money back

Vehicle Preparation and Shipment

After payment is received, the exporter purchases the car you selected from the dealer and transports it to the export warehouse in Shanghai
The Shanghai export warehouse has the ability to ship cars by both sea and land transport
During processing at the export warehouse, the car undergoes a technical inspection by the exporter and an independent state technical audit
The client is sent additional materials: 360° exterior video, interior, odometer, VIN and a set of photos for customs clearance

Advantage: Quality control and full information transparency, you see your car before shipment

Additional Services and Options Before Shipment

fluxcars.com provides a number of additional services directly in China before sending the car to your address
This is an additional advantage, as the execution of these works is often of better quality and cheaper in China than locally

Among such services:

▪Detailing service

▪Car wrapping (protective film wrapping)

▪Glass protection

▪Heater installation

▪Running board installation

▪Winch installation

▪Tonneau cover installation

▪And many other options

Advantage: Benefits and comprehensive service support, possibility to receive the car already with necessary modifications

Delivery and Information Updates

The car is then transported to the buyer, which usually takes 7-8 weeks
At each stage of the car's movement to the buyer, fluxcars.com operators inform the buyer about the cargo status
1-2 days before arrival, the carrier driver contacts the buyer for coordination

Advantage: Turnkey logistics and constant contact

Customs Clearance

After receiving the car, fluxcars.com can recommend verified customs brokers for professional processing and prompt completion of customs procedures

Advantage: Comprehensive service support

Support at All Stages

You can ask clarifying questions, check the car, process documents, clarify the transportation status in any convenient way: via Telegram, Viber, WhatsApp at +375291929090 and +375257322575, as well as in the website chatbot or by email [email protected]
fluxcars.com is always in touch and hopes that clients will enjoy using the platform
If there are problems with the operation of the platform or suggestions for improvement, information can be sent to the operators

Advantage: Personal support and constant assistance